Guide to safe online shopping

Check the seller's reputation

Ask friends and acquaintances if they have bought something from a certain seller and what their experiences are. Any experience and information will come in handy, and the chances of being deceived are reduced. If possible, buy only from reputable sellers or directly from online stores. When buying on webshops, pay attention to reviews and feedback about the seller.

Read the terms of sale, the possibility of delivery and return of the product

Most serious sellers have described the possibility of returning the product on their own. If the product return policy is not listed, ask the seller before buying to tell you what to do if you are not satisfied with the product. The more information about the product and the seller you have, the less chance there is that something will go wrong. If you are buying from a private person, be sure to agree on a possible return of the item.

Pay cash on delivery to those you don’t know, not in advance

Replace prepayment with cash on delivery. Even after receiving the package with the purchased item, the customer can report the fraud online and get their money back.

The buyer can report fraud 2 working days after delivery, so opening the package in front of the delivery person is not even necessary. After the customer submits the claim, Overseas Express will also ask the seller to identify themselves with personal documents. If the sender refuses to identify himself, Overseas Express will pick up the package from the customer and pay the money into his account.

Compare prices, don't fall for amazing offers

When buying a product that has an incredibly low price, inquire about the prices of the same product elsewhere. If the price is significantly higher in other places, contact the seller and check if there is a reason for the price to be so low (the product is used or damaged).

If there is no reason for such a price, be careful. Remember: no one wants to earn less!

Register and save on shipping

By registering for free with Internet Shipping application, you can get a 20% discount on shipping in Overseas Express boxes of all sizes and be exempt from paying the collection fee.

Explore your possibilities, that's why you buy online!

Check the seller's personal information

Check seller's details if possible. Always look for first and last name. Try to find a person on the Internet. Compare the information provided by the seller for payment with the information provided in the ad. If the information differs, contact the seller by phone and try to find out why.

Find out about product features

Find out as much as you can about the product you are buying. Take the opportunity in a phone conversation and find out what is possible via email. Ask the seller to send you a better photo or more of them to get a more accurate picture of the product and so that your expectations do not differ from the product the seller sends you. Ask him to describe the color, texture, content, size, capacity and anything else you might be interested in about the product to make sure you know what kind of product you are buying.

Ask for an invoice, warranty and service option

When buying a new product, ask for a guarantee and, if possible, an invoice. The warranty is given with all technical products, so if you buy such a product online, ask for the corresponding warranty. If the seller does not have a warranty and cannot send you an invoice, ask why. Maybe the product is not new or the seller himself did not acquire it legally.

Check the packing method

Ask the sender how the shipment will be packaged. The sender is always, without exception, responsible for the quality of the packaging. Overseas Express boxes can be used for packaging, which are suitable for almost all types of shipments. Do not put yourself in a situation where the sender says that the shipment was sent correctly, and that it came to you broken. Insist on quality packaging. Pay special attention to packaging if you buy fragile goods.

Track your shipment

Track shipment via Track & Trace feature. This allows you to know at all times where your shipment is and what is happening to it. Request the shipment number from the sender. If the sender does not want to give you that number, be careful. You can also enter your email address or phone number in Track & Trace so you can get real-time notifications