Parcel shops

Track & Trace allows you to track your shipment in real time. Simply enter the shipment number, find out where the package is and, if you want, change the delivery address. Even if the sender sent the package to your home address, you can redirect your packages to more than 850 Overseas Express Shops and collect them at your convenience.

Pay attention to the instructions! If the sender has specifically requested personal signing of documents or delivery exclusively by hand, the delivery person cannot deliver the package to anyone else. Shipments that require a return document to be certified during delivery and shipments on pallets can only be delivered to the home address and cannot be redirected to Overseas Express Shops.

If you were not at the address at the agreed delivery time, the delivery person will leave you a notification or you will receive an SMS notification. After the notification has been delivered, it is necessary to arrange a new shipment delivery date in one of the following ways:

• contact Customer support
• by sending an email with the shipment number to info@overseas.hr

It is possible to arrange a new appointment for the next working day, counting from the day when the user contacts the Customer Service and arranges the delivery.

It is necessary to contact the Customer Service within 5 days from the date of receipt of the notification. If you do not contact us to arrange a new delivery date, Overseas Express will return the package to the sender.